Terms of service

Effective Date: September 1, 2025
Last Updated: September 1, 2025

Welcome to Sarasi Flora, Sri Lanka's premier online florist and gift delivery service. These Terms of Service ("Terms") govern your use of our website (sarasiflora.com), mobile applications, and all related services provided by Sarasi Flora.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

About Sarasi Flora

Sarasi Flora is a leading floral design company based in Matara, Sri Lanka, specializing in fresh flower arrangements, wedding decorations, event styling, corporate floral services, and gift delivery throughout Sri Lanka.

Business Information:

  • Company Name: Sarasi Flora
  • Address: 344C, Anagarika Dharmapala Mawatha, Matara, Sri Lanka
  • Phone: 071 422 8329, 041 7 294 600, 076 829 8329
  • Email: info@sarasiflora.com
  • Website: www.sarasiflora.com

Definitions

  • "We," "Us," "Our" refers to Sarasi Flora
  • "You," "Your," "Customer" refers to the person using our services
  • "Services" includes our website, products, delivery, and customer support
  • "Products" includes flowers, plants, gifts, decorations, and related items
  • "Order" means a purchase request submitted through our platform

Acceptance of Terms

By using our services, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent
  • Have the legal capacity to enter into binding agreements
  • Agree to provide accurate and complete information
  • Will use our services in compliance with these Terms and applicable laws

Product Information and Availability

Flower and Gift Products

Our products include but are not limited to:

  • Fresh flower bouquets and arrangements
  • Wedding and engagement decorations
  • Event and corporate floral displays
  • Plants and potted flowers
  • Gift hampers and combination packages
  • Chocolates, cakes, and complementary gifts

Product Descriptions

  • Product images are for illustration purposes and may vary from actual items
  • Fresh flowers are natural products and may vary in color, size, and appearance
  • Seasonal availability affects product selection and pricing
  • We reserve the right to substitute similar items of equal or greater value when necessary

Pricing and Currency

  • All prices are displayed in Sri Lankan Rupees (LKR)
  • Prices include applicable taxes unless otherwise stated
  • Delivery charges are calculated based on location and service type
  • Prices are subject to change without prior notice
  • Special occasion pricing may apply during peak seasons

Product Availability

  • Product availability is subject to seasonal factors and supplier stock
  • We reserve the right to discontinue products at any time
  • Out-of-stock items will be communicated during the ordering process
  • Alternative arrangements will be offered for unavailable items

Ordering Process

Placing Orders

  • Orders can be placed through our website, phone, or visiting our shop
  • All orders are subject to acceptance by Sarasi Flora
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation will be sent via email, WhatsApp or SMS

Order Information Requirements

You must provide accurate information including:

  • Complete recipient name and contact details
  • Accurate delivery address with landmarks if necessary
  • Preferred delivery date and time
  • Special delivery instructions or card messages
  • Valid payment information

Order Modifications and Cancellations

  • Order modifications may be possible before processing begins
  • Cancellation policies vary based on product type and delivery timing
  • Wedding and event orders have specific modification and cancellation terms
  • Same-day delivery orders have limited modification options

Order Processing Times

  • Standard orders: 24-48 hours processing time
  • Same-day delivery: Orders placed before 2:00 PM Sri Lanka time
  • Wedding/event orders: Minimum 7 days advance notice required
  • Peak season orders may require additional processing time

Payment Terms

Accepted Payment Methods

We accept payments through:

  • PayHere payment gateway (Credit/Debit cards)
  • Online banking transfers
  • Mobile payment solutions
  • Cash on delivery (selected areas only)
  • Bank deposits for large orders

Payment Processing

  • All online payments are processed securely through PayHere (payhere.lk)
  • Payment must be completed before order processing begins
  • Failed payments will result in order cancellation
  • International payments are accepted subject to currency conversion

Pricing and Billing

  • Full payment is required at the time of ordering
  • Additional charges may apply for special requests or modifications
  • Delivery fees are clearly displayed during checkout
  • Group payment options available for corporate and event orders

Delivery Terms and Conditions

Delivery Areas

We provide delivery services throughout Sri Lanka including:

  • Same-day delivery within Matara and major cities
  • Next-day delivery to most areas in Sri Lanka
  • Express delivery options for urgent orders

Delivery Scheduling

  • Standard delivery: 9:00 AM - 6:00 PM, Monday to Sunday
  • Express delivery: Available for urgent orders with additional charges
  • Specific time slot delivery: Subject to availability and additional fees
  • Holiday and festival delivery: Special schedules apply

Delivery Requirements

  • A responsible person must be available to receive the delivery
  • Accurate contact information is essential for delivery coordination
  • Photo proof of delivery will be provided when possible
  • Delivery attempts are limited; additional charges apply for re-delivery

Delivery Policies

  • We are not responsible for delays due to weather, traffic, or unforeseen circumstances
  • Delivery to remote areas may incur additional charges
  • Hospital and institutional deliveries subject to specific policies
  • Wedding venue deliveries require advance coordination

Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect or incomplete address information
  • Recipient unavailability
  • Access restrictions or security issues
  • Weather conditions or natural disasters

Alternative arrangements will be made, and additional charges may apply.

Wedding and Event Services

Consultation and Planning

  • Initial consultation required for all wedding and event services
  • Site visits may be necessary for large installations
  • Design proposals and quotations provided after consultation
  • Final approvals required before order processing

Wedding Decoration Packages

Our wedding packages include:

  • Poruwa decorations with traditional elements
  • Seteeback and head table arrangements
  • Centerpieces for guest tables
  • Entrance and car decorations
  • Lamp and champagne/ kiri kala decorations

Event Service Terms

  • Minimum 7 days advance booking required
  • 25% deposit required to confirm booking
  • Final payment due 48 hours before event date
  • Weather contingency plans for outdoor events
  • Setup and breakdown services included in package pricing

Customization and Changes

  • Custom designs available with additional consultation
  • Changes to confirmed orders subject to availability and additional charges
  • Last-minute modifications may not be possible
  • Alternative arrangements will be suggested when requested changes cannot be accommodated

Quality Guarantee and Returns

Fresh Flower Guarantee

We guarantee that our fresh flowers will:

  • Arrive in excellent condition when properly delivered
  • Meet or exceed the quality shown in product images
  • Include care instructions for maximum longevity
  • Be professionally arranged and presented

Satisfaction Policy

If you are not satisfied with your order:

  • Contact us within 24 hours of delivery
  • Provide photos of the received product for quality assessment
  • We will offer replacement, credit, or refund as appropriate
  • Our customer service team will work to resolve any issues

Return and Refund Policy

Due to the perishable nature of fresh flowers:

  • Returns are not accepted for delivered fresh flower products
  • Refunds are considered on a case-by-case basis for quality issues
  • Non-perishable items may be returned within 7 days
  • Wedding and event services are subject to specific cancellation terms

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Report the issue immediately upon delivery
  • Provide photographic evidence of the problem
  • Replacement or refund will be provided as appropriate
  • Investigation may be required for insurance claims

Intellectual Property Rights

Sarasi Flora Trademarks

All trademarks, logos, and brand names used on our website are the property of Sarasi Flora or our licensors. You may not use these without our express written permission.

Website Content

Our website content, including text, images, designs, and arrangements, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use this content without permission.

User Content

When you submit reviews, photos, or other content:

  • You grant us a non-exclusive license to use your content
  • You confirm that your content does not infringe on third-party rights
  • We may use your content for marketing and promotional purposes
  • You retain ownership of your original content

Photography and Design Rights

  • Product photography and floral designs are original works of Sarasi Flora
  • Professional event photos may be used for portfolio and marketing purposes
  • Customer consent will be obtained before using personal event photos
  • Credit will be given to photographers when required

Privacy and Data Protection

Information Collection

We collect and use your personal information as described in our Privacy Policy, including:

  • Contact and billing information
  • Order history and preferences
  • Delivery addresses and instructions
  • Communication records and feedback

Data Security

We implement appropriate security measures to protect your personal information and maintain the confidentiality of your orders and personal details.

Marketing Communications

With your consent, we may send:

  • Promotional offers and seasonal specials
  • New product announcements
  • Event and wedding service information
  • Birthday and anniversary reminders

You can opt out of marketing communications at any time.

Prohibited Uses

You may not use our services for:

  • Any illegal or unauthorized purpose
  • Harassment, threats, or inappropriate messages
  • Fraudulent activities or false information
  • Spam or unsolicited communications
  • Violation of intellectual property rights
  • Interference with website functionality or security

User Accounts

Account Creation

  • Accounts are optional but recommended for easier ordering
  • You must provide accurate and current information
  • You are responsible for maintaining account security
  • Multiple accounts by the same person are not permitted

Account Responsibilities

You agree to:

  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • Update your information as needed
  • Use your account only for legitimate purposes

Account Termination

We may suspend or terminate accounts for:

  • Violation of these Terms of Service
  • Fraudulent or suspicious activity
  • Abuse of our staff or services
  • Non-payment of orders

Limitation of Liability

Service Limitations

Sarasi Flora's liability is limited to the value of the products purchased. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, business, or opportunities
  • Emotional distress or personal injury
  • Damages exceeding the order value

Delivery Limitations

We are not responsible for:

  • Delays due to circumstances beyond our control
  • Damages caused by recipient handling after delivery
  • Issues arising from incorrect delivery information provided by customers
  • Natural disasters, strikes, or government actions

Third-Party Services

We are not responsible for:

  • Payment processor errors or delays
  • Third-party delivery partner issues
  • Website hosting or technical service interruptions
  • External supplier quality or availability issues

Indemnification

You agree to indemnify and hold harmless Sarasi Flora from any claims, damages, or expenses arising from:

  • Your violation of these Terms of Service
  • Misuse of our products or services
  • Infringement of third-party rights
  • False or misleading information provided by you

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to:

  • Natural disasters, severe weather conditions
  • Government actions, regulations, or restrictions
  • Labor strikes or supply chain disruptions
  • Technical failures or cyber attacks
  • Public health emergencies or pandemics

Dispute Resolution

Governing Law

These Terms are governed by the laws of Sri Lanka, and any disputes will be subject to the jurisdiction of Sri Lankan courts.

Customer Service Resolution

We encourage customers to contact our customer service team first to resolve any issues:

  • Phone: 071 422 8329, 041 7 294 600, 076 829 8329
  • Email: info@sarasiflora.com
  • Business Hours: Monday - Sunday, 8:00 AM - 8:00 PM

Legal Proceedings

If resolution cannot be achieved through customer service:

  • Disputes will be handled through appropriate legal channels in Sri Lanka
  • Mediation may be attempted before formal legal proceedings
  • Legal costs may be recoverable by the prevailing party

Modifications to Terms

Right to Modify

We reserve the right to modify these Terms of Service at any time. Changes may be made to reflect:

  • Changes in our business practices
  • Legal or regulatory requirements
  • New product or service offerings
  • Customer feedback and improvements

Notification of Changes

When we make significant changes:

  • Updated Terms will be posted on our website
  • Customers will be notified via email or website notice
  • Continued use of our services constitutes acceptance of modified Terms
  • You may discontinue using our services if you disagree with changes

Effective Date

  • All changes become effective on the date specified in the updated Terms
  • Your use of our services after the effective date indicates acceptance
  • Previous versions of the Terms are superseded by the current version

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sarasi Flora regarding the use of our services.

Contact Information

For questions about these Terms of Service or any aspect of our services, please contact us:

Sarasi Flora Customer Service

Address:
344C, Anagarika Dharmapala Mawatha
Matara, Sri Lanka

Phone:

  • Primary: 071 422 8329
  • Secondary: 041 7 294 600
  • Alternative: 076 829 8329

Email:

  • General Inquiries: info@sarasiflora.com
  • Customer Service: support@sarasiflora.com

Website:
www.sarasiflora.com

Business Hours:
Monday - Sunday: 8:00 AM - 8:00 PM (UTC+5:30)

Emergency Contact:
For urgent delivery issues: 076 829 8329 (Available 24/7)

Acknowledgment

By using Sarasi Flora's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Sarasi Flora for your floral and gifting needs.

These Terms of Service are effective as of September 1, 2025, and apply to all customers and users of Sarasi Flora's services.