Privacy Policy

Effective Date: September 1, 2025
Last Updated: September1, 2025

At Sarasi Flora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (sarasiflora.com), make purchases, or interact with our services.

About Sarasi Flora

Sarasi Flora is Sri Lanka's premier online florist, specializing in fresh flower arrangements, wedding decorations, event styling, and gift delivery services. Located in Matara, we serve customers throughout Sri Lanka with beautiful floral creations and exceptional service.

Contact Information:

  • Address: 344C, Anagarika Dharmapala Mawatha, Matara, Sri Lanka
  • Phone: 071 422 8329, 041 7 294 600, 076 829 8329
  • Email: info@sarasiflora.com
  • Website: www.sarasiflora.com

Information We Collect

Personal Information You Provide

When you use our services, we may collect the following personal information:

Account Information:

  • Full name and title
  • Email address
  • Phone number
  • Date of birth (optional)
  • Account passwords (encrypted)

Billing and Shipping Information:

  • Billing address
  • Delivery address(es)
  • Payment method information (processed securely through PayHere)
  • Order history and preferences

Communication Information:

  • Messages sent through our contact forms
  • Customer service communications
  • Delivery instructions and special requests
  • Feedback and reviews

Wedding and Event Services:

  • Event dates and venues
  • Guest count and specific requirements
  • Design preferences and budgets
  • Consultation notes and agreements

Information Automatically Collected

When you visit our website, we automatically collect certain information:

Technical Information:

  • IP address and general location data
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Referring website information

Cookies and Tracking:

  • Session cookies for shopping cart functionality
  • Preference cookies for language and currency settings
  • Analytics cookies to improve our website performance
  • Marketing cookies (with your consent)

Third-Party Information

We may receive information about you from:

  • PayHere payment processor for transaction verification
  • Social media platforms if you interact with our content
  • Delivery partners for shipment tracking
  • Marketing partners (only with your consent)

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

  • Processing your flower and gift orders
  • Arranging delivery through our local delivery network
  • Sending order confirmations and delivery notifications
  • Managing wedding and event decoration services

Customer Service

  • Responding to your inquiries and support requests
  • Providing product recommendations
  • Resolving order issues or complaints
  • Offering personalized shopping assistance

Payment Processing

  • Processing payments securely through PayHere
  • Preventing fraudulent transactions
  • Managing refunds and billing inquiries
  • Maintaining transaction records

Marketing and Communications (With Your Consent)

  • Sending promotional emails about new products and seasonal offers
  • Sharing information about wedding and event services
  • Providing updates on Sri Lankan festivals and flower availability
  • Sending birthday and anniversary reminders (if opted in)

Website Improvement

  • Analyzing website usage to improve user experience
  • Personalizing content and product recommendations
  • Optimizing our mobile shopping experience
  • Testing new features and services

Legal and Business Purposes

  • Complying with Sri Lankan laws and regulations
  • Protecting against fraud and security threats
  • Maintaining business records
  • Resolving legal disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

PayHere (Payment Processor):

  • Processes your payment information securely
  • Handles transaction verification and fraud prevention
  • Subject to their own privacy policy at payhere.lk

Local Delivery Partners:

  • Receive delivery addresses and contact information
  • Provide delivery updates and confirmations
  • Maintain confidentiality agreements with Sarasi Flora

Shopify Platform:

  • Hosts our e-commerce website and processes orders
  • Provides analytics and reporting tools
  • Maintains security and technical infrastructure

Email Service Providers:

  • Send order confirmations and marketing emails
  • Manage customer communication preferences
  • Provide delivery and marketing analytics

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect the rights and safety of Sarasi Flora and our customers
  • Investigate potential fraud or security violations
  • Enforce our terms of service and policies

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the business transaction, subject to equivalent privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PayHere's encrypted systems
  • Regular security updates and monitoring
  • Restricted access to personal information on a need-to-know basis

Physical Security

  • Secure storage of physical records at our Matara location
  • Limited access to customer information
  • Regular backup and disaster recovery procedures

Staff Training

  • Regular privacy and security training for all employees
  • Confidentiality agreements for staff and contractors
  • Clear procedures for handling customer information

Payment Security

  • We do not store credit card information on our servers
  • All payment data is processed through PayHere's secure, PCI-compliant systems
  • Transaction monitoring for fraud prevention

Your Privacy Rights

As a customer of Sarasi Flora, you have the following rights regarding your personal information:

Access and Portability

  • Request a copy of the personal information we hold about you
  • Receive your information in a commonly used, machine-readable format
  • Request information about how we use and share your data

Correction and Updates

  • Update your account information at any time through your online account
  • Request correction of inaccurate or incomplete information
  • Contact us to update delivery preferences or contact details

Marketing Preferences

  • Opt out of marketing emails at any time using unsubscribe links
  • Manage your communication preferences in your account settings
  • Choose which types of promotional content you receive

Data Deletion

  • Request deletion of your account and associated personal information
  • Remove specific information from our systems (subject to legal requirements)
  • Close your account permanently if desired

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: privacy@sarasiflora.com
  • Phone: 071 422 8329
  • Mail: Privacy Officer, Sarasi Flora, 344C Anagarika Dharmapala Mawatha, Matara

We will respond to your request within 30 days and may require identity verification for security purposes.

Cookies Policy

Our website uses cookies to enhance your shopping experience and provide personalized service.

Types of Cookies We Use

Essential Cookies (Always Active):

  • Shopping cart functionality
  • Secure login sessions
  • Payment processing
  • Website security

Preference Cookies:

  • Language and currency settings
  • Delivery location preferences
  • Product viewing history

Analytics Cookies:

  • Website usage statistics
  • Popular product tracking
  • Performance optimization
  • Error reporting

Marketing Cookies (With Consent):

  • Personalized product recommendations
  • Targeted advertising
  • Social media integration
  • Email marketing effectiveness

Managing Cookie Preferences

You can control cookie settings through:

  • Our cookie consent banner on first visit
  • Your browser settings and preferences
  • Our privacy preference center
  • Contacting us directly for assistance

International Data Transfers

As Sarasi Flora operates primarily within Sri Lanka, your personal information is generally stored and processed locally. However, some of our service providers (such as Shopify) may process data internationally. When this occurs:

  • We ensure adequate protection through appropriate safeguards
  • Data transfers comply with applicable privacy laws
  • Service providers maintain equivalent security standards
  • Your rights remain protected regardless of data location

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Information

  • Retained while your account is active
  • Maintained for 3 years after account closure for customer service purposes
  • Permanently deleted upon specific request (subject to legal requirements)

Order Information

  • Transaction records kept for 7 years for accounting and tax purposes
  • Delivery information retained for 2 years for warranty and customer service
  • Payment information processed and stored by PayHere according to their retention policy

Marketing Information

  • Maintained until you opt out of marketing communications
  • Anonymized data may be retained for statistical purposes
  • Contact preferences respected indefinitely

Legal Requirements

Some information may be retained longer to comply with Sri Lankan legal and regulatory requirements, including:

  • Tax and accounting records (7 years)
  • Consumer protection compliance
  • Dispute resolution and legal proceedings

Children's Privacy

Sarasi Flora's services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes:

  • We will post the updated policy on our website with a new "Last Updated" date
  • We will notify existing customers via email or prominent website notice
  • Continued use of our services after changes constitutes acceptance of the updated policy
  • You may choose to discontinue using our services if you disagree with changes

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Sri Lankan Privacy Law Compliance

Sarasi Flora complies with Sri Lankan privacy and data protection laws, including:

  • The Computer Crimes Act No. 24 of 2007
  • Consumer protection regulations
  • Electronic transaction legislation
  • Industry-specific privacy requirements

We work with legal experts to ensure ongoing compliance with evolving privacy regulations in Sri Lanka.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Privacy Officer, Sarasi Flora

Address:
344C, Anagarika Dharmapala Mawatha
Matara, Western Province, Sri Lanka

Phone:

  • Primary: 071 422 8329
  • Secondary: 041 7 294 600
  • Alternative: 076 829 8329

Email:

  • General Privacy Inquiries & Data Protection : privacy@sarasiflora.com
  • Customer Service: info@sarasiflora.com

Website:
www.sarasiflora.com

Business Hours:
Monday - Sunday: 8:00 AM - 8:00 PM (UTC+5:30)

We are committed to addressing your privacy concerns promptly and transparently. Your trust is essential to our business, and we take our responsibility to protect your personal information seriously.

This Privacy Policy is effective as of September 1, 2025, and applies to all information collected by Sarasi Flora through our website, services, and customer interactions.